General Terms and Conditions - Chiron Botanics SL

In these terms and conditions, the following definitions shall apply:

• Withdrawal period: the period during which the consumer can exercise his right of withdrawal;
• Consumer: the natural person, not acting in as a representative of a business, who enters into a contract with the entrepreneur;
• Day: calendar day;
• Duration transaction: a contract concerning a range of products and / or services, the supply and / or purchase of which is spread over a period of time;
• Durable medium: any means that enables the consumer or business to store information addressed to him personally in a way that future consultation and unaltered reproduction of the stored information is possible.
• Right of withdrawal: the ability for consumers to waive the contract within the reconsideration period;
• Entrepreneur Chiron Botanics SL: the natural or legal entity that supplies products and / or remote services to the consumer;
• Distance contract: an agreement in which, within the framework of an organized system developed by the entrepreneur for the selling of products and / or services at a distance, all communication concerning the agreement is conducted by means of distance communication;
• Technology for distance communication: a means that can be used to conclude a contract, without the consumer and entrepreneur having come together physically.

Chiron Botanics SL
Calle Pila Doña Gaspara, 20
29400 Ronda (Málaga)
Spain

Phone: +34671363632
E-mail: info@chironbotanics.com

NIF: ES B93543270

Registered in the Companies Register of Málaga under number MA-139683, book 5621, sheet 98.

These Terms and Conditions apply to every offer of Chiron Botanics SL and to any agreement reached at a distance between Chiron Botanics SL and the customer.

Before concluding a distance contract, the text of these general conditions are made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, the customer will be informed of where the Terms and Conditions can be found in electronic form or that they, at the request of the consumer, will be sent electronically or otherwise without charge.

In the event that, in addition to these Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply, and in case of conflicting terms the customer can always rely on the applicable provisions that are most favourable to him/her.

If an offer has a limited duration or subject to conditions, this will be explicitly mentioned in the offer.

The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If Chiron Botanics SL uses images of products, these images are a true representation of the products and / or services. Obvious mistakes or errors in the offer are not binding for Chiron Botanics SL.

Each offer contains such information, that it is clear to the consumer what rights and obligations, are attached to the acceptance of the offer. This concerns in particular:

• the price including taxes;
• any costs of delivery;
• how the agreement will be concluded and which actions this will require;
• whether the right of withdrawal is applicable;
• the method of payment, delivery and execution of the contract;
• the period for accepting the offer, or the period within which Chiron Botanics SL guarantees the price;
• whether the agreement after is filed after the conclusion, and if so in what way these consumer can consult this file;
• the way in which the consumer, before the conclusion of the contract, can monitor and if necessary edit his personal details;
• any languages in which the contract can be concluded;
• the codes of conduct to which Chiron Botanics SL is subject and the manner in which the consumer can consult this code of conduct.

The agreement is established, subject to the provisions of Article 4, at the time the consumer accepts the offer and meets the imposed conditions. If the consumer has accepted an offer electronically, Chiron Botanics SL will immediately confirm acceptance of the offer electronically. 

If the agreement is created electronically, Chiron Botanics SL will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, Chiron Botanics SL will take appropriate safety precautions.

Chiron Botanics SL can within the boundaries set by the law, investigate whether the consumer can meet payment obligations, as well as all facts and factors that are important to a sound conclusion of the distance contract. If Chiron Botanics SL is justified, based on this investigation, not to enter into the contract, he is entitled to refuse an order or to attach special conditions.

Chiron Botanics SL will supply with the product or service the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

• the visiting address of the establishment of Chiron Botanics SL where the consumer can lodge complaints;
• the conditions and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• information on guarantees and after-sales service;
• the information listed in Article 4 paragraph 3 of these Terms and Conditions, unless Chiron Botanics SL already provided this information to the consumer prior to the execution of the agreement;

The customer may cancel the order at any time before the order has been processed. Once the order has been shipped, the customer will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our return and refund policy will be applicable.

Chiron Botanics SL has the authority to cancel orders for reasons such as:

• the item is out of stock;
• pricing errors;
• or the credit card payment declined by the issuing financial institution.

When purchasing product(s), the customer can return  the product(s) within 14 days. This period commences on the day following receipt of the product by the customer or a representative which was previously designated by the consumer and announced to Chiron Botanics SL.

During this period, the customer will treat the product(s) and packaging with care. The customer will only unpack the product(s) only as necessary to assess whether he/she would prefer to keep it. If the customer exercises his right of withdrawal, he/she will return the product(s) with all accessories and in their original condition and packaging to Chiron Botanics SL in conformity with the instructions provided by Chiron Botanics SL.

The customer decides to return the product(s) for an exchange of the product(s) or otherwise a refund. Chiron Botanics SL will refund the full amount as soon as possible but not later than 30 days after the return or cancellation. Refunds will be transferred via the same payment method as the original payment of the order, unless otherwise agreed with the customer. Shipping charges incurred in relation with the return of products are non-refundable (except if it concerns a mistake by Chiron Botanics SL).

To be eligible for a return, make sure that:

• the product was purchased in the last 30 days;
• the product is in its original packaging;
• the product is not used or damaged.

Products that do not meet these criteria will not be considered for return and/or refund.

Chiron Botanics SL guarantees that the products and / or services meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and existing legal provisions and / or government regulations on the date of the conclusion of the contract. If agreed upon before the contract is concluded, Chiron Botanics SL also ensures that the product is suitable for other than normal use.

Any warranty provided by Chiron Botanics SL, manufacturer or importer does not affect the statutory rights and claims that the consumer under the contract may assert against Chiron Botanics SL.

If the customer places an order, we need the name, email address, delivery address and payment information to process the order and keep the customer informed. Any data is transferred using Secure Socket Layer (SSL) to guarantee personal privacy

To make a pleasant shopping, personal information and the data regarding the customers order (and the use of our services) are stored with the customers consent. This allows Chiron Botanics SL to personalize and improve the website. When the customer registers an account on this website, we store the personal data on a secure server.

Chiron Botanics SL will not provide the customers personal information to third parties unless they are involved in processing the order.

Chiron Botanics SL guarantees maximum security in payment and data confidentiality.

All payment transactions are carried out through a secure server, based on the SSL Standard, which guarantees the total confidentiality of your payment details. This data is encrypted at all times and is only known to the authorizing bank, and is never stored on our servers.

Payments for purchases are made through RedSys with all the encryption systems and data transfer security through the SSL protocol, so the buyer will enjoy the protection of these channels at all times.

Unless otherwise agreed, owed payments by the consumer need to be paid within 14 days of the start of the period referred to in Article 6 paragraph 1.

If a prepayment is agreed upon, the consumer may not assert any rights regarding the execution of the order or service(s), before this advance payment has been made.

The consumer has the duty to report any inaccuracies in the supplied payment details to Chiron Botanics SL immediately.

In case of default by the consumer, Chiron Botanics SL, subject to legal restrictions, has the right to charge the customer for all reasonable costs that were communicated to the consumer in advance.

Chiron Botanics SL will exercise the greatest possible care in the execution of orders.

The place of delivery is the address that the consumer has made known to Chiron Botanics SL.

Subject to what is stated in Article 4 of these Terms and Conditions, Chiron Botanics SL will execute any accepted orders with due speed, but within at the most 30 days, unless a longer delivery has previously been agreed upon. If the delivery is delayed, or if an order is not or only partially carried out, the consumer will be notified of this no later than 30 days after the order was placed. In this case the consumer has the right to cancel the contract without penalty.

In case of dissolution in accordance with the preceding paragraph, Chiron Botanics SL will refund the amount that consumer has paid as soon as possible but no later than 30 days after dissolution.

If delivery of an ordered product proves impossible, Chiron Botanics SL will endeavour to provide a replacement product. Before delivery, the consumer will be informed in a clear and comprehensible manner that a replacement item will be delivered. For replacement items, right of withdrawal can not be excluded.

The risk of damage and / or loss of products rests upon the courier up to the moment of delivery to the consumer or a representative of the consumer which was pre-designated and announced to Chiron Botanics SL previously, unless otherwise expressly agreed.

During the period mentioned in the offer prices of the products and / or services will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the preceding paragraph, Chiron Botanics SL can offer products or services whose prices are subject to fluctuations in the financial market over which Chiron Botanics SL has no influence, with variable prices. These fluctuations and the fact that the price may be influenced by them are stated in the offer.

The listed prices include VAT.

Chiron Botanics SL has a well-publicized complaints procedure and resolves any complaints under this procedure.

Complaints about the execution of the agreement should take be submitted to Chiron Botanics SL promptly, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to Chiron Botanics SL will be answered within a period of 14 days from the date of receipt. If a complaint takes a foreseeable longer processing time, then Chiron Botanics SL will respond within the period of 14 days with a message confirming receipt and indicating when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement this creates a dispute that is subject to the dispute procedure outlined below.

On agreements between Chiron Botanics SL and the consumer on which these general Terms and Conditions are applicable, only the Spanish law applies.

Additional provisions or provisions which differ from these Terms and Conditions must not disadvantage the consumer and must be recorded in writing or in such a way that they are available to the consumer in an accessible manner and can be stored on a durable medium.